MissionSquare Retirement 17+

This app and its website are the worst investment applications. Ever since they made changes to the entire site it has been one rabbit hole after another. Nothing on this site is user friendly nor do they allow you to make changes without having to call them. Nothing on their platform works. No rate of return no changes or deletion of contributions no emails confirmations and everything is all over the place. They are quick to take your money and charge you for their service but make the app and website or archaic and confusing. You would think someone with some customer service background would be able to develop something that actually benefits and supports customers. Not to mention they apply your contributions to the wrong tax year even after you selected the one you wanted. I’m seriously going to think about changing companies bc they lack in many areas and I’m not paying them for subpar service.

The prior app was functional, and this latest version under the Mission Square brand is absolutely useless and ten steps backwards. You can no longer see if your accounts have gained or lost value on a daily basis without manually digging through each and every account valuation. The savings and retirement calculator is also useless and doesn’t allow you to actually estimate a pension and funds in retirement because some of the drop downs don’t work, among other glitches. Similarly, every time I log on I get messages that purport to confirm changes to my accounts that I have not made. Finally, I get message alerts and once read, I cannot delete the messages shown in the app.
If Mission Square wants to provide value o its customers please fix the app!

So far I have learned that if you have more than one account (husband/wife) the web site is not smart enough to let you have two separate accounts on one email and or phone, computer or pad. Seemed to work so so with just one account. Unfortunately they took away most of your abilities to see if you lost money or made money along with being very cumbersome to try and navigate in it.